Operational Delivery Manager

Permanent, Full Time

Full time: 35 hours per week

Salary: £46,000 to £52,000 + benefits package

Home based in England, Scotland or Wales with regular national travel

About the role

This role will be responsible for overseeing the full operational delivery lifecycle of key

products and services—from initial implementation through to business-as-usual (BAU). This role ensures that operational plans are effectively implemented, services are delivered to a high standard, and customer and regulatory requirements are consistently met. The postholder will work collaboratively across cross-functional matrix teams to drive service excellence, manage change, and support continuous improvement.

This role will drive innovation and continuous improvement by embedding best practices in service management and lean operational strategies. You will play a central role in aligning cross-functional teams to deliver cohesive, high-quality services.

The portfolio will include the successful delivery and ongoing enhancement of T Levels, Remote Invigilation Service, Qualification Wales, and UK & International Partnerships.

What you’ll be doing

Operational Planning & Service Delivery
• Lead operational implementation and delivery of services and contracts to BAU.
• Develop and maintain delivery plans aligned with objectives and customer expectations.
• Collaborate with teams for effective, transparent service delivery.
• Monitor KPIs and SLAs, identifying and mitigating risks.
• Ensure clear communication with stakeholders on service updates.
• Apply ITIL, PRINCE2, and Agile to drive operational excellence.

Stakeholder & Relationship Management
• Build and maintain strong relationships with internal teams and external partners.
• Act as a key contact for operational queries and escalations.
• Support development of customer-facing materials and training.

Project & Change Management
• Support transition of new services into operational delivery.
• Contribute to project planning, documentation, and reporting.
• Lead elements of change management and stakeholder engagement.

Continuous Improvement & Risk Management
• Identify and implement process improvements and service optimisation.
• Use data insights to drive efficiency and decision-making.
• Manage incidents, risks, and issues within frameworks.
• Champion innovation and best practice.

People Management & Development
• Lead and develop a high-performing, collaborative matrix team.
• Promote cross-functional knowledge sharing.
• Model inclusive values and behaviours, ensuring a customer-first mindset.
• Communicate direction consistently and share progress.
• Maintain your own CPD and learning.

Risk & Change Management
• Identify and mitigate operational risks, ensuring resilience.
• Lead or support change initiatives and system implementations.
• Ensure clear communication and stakeholder engagement during change.
• Monitor KPIs, budgets, and performance, ensuring targets are met.
• Champion organisational values and customer-first culture.

What we’re looking for

• Demonstrable experience in a similar role with a proven track record of leading remote teams to deliver targets consistently & to high quality standards
• Extensive experience in High-Stakes, High volume delivery of qualifications and assessments in a highly-regulated environment, in the UK and International markets
• Strong understanding and hands-on experience in implementing recognised frameworks such as ITIL for Service Management and PRINCE2 and Agile for Delivery Management, with the ability to adapt and embed these practices to drive operational excellence and continuous improvement.
• Experience of managing remote teams and leading teams to deliver high performance
• Experience with End Point Assessment and/or Awarding organisation quality assurance

Other skills which would be desirable however not needed to apply for the role

• Experience of working in similar role in an Awarding Organisation and/or EPAO environment
• Understanding of Ofqual conditions of recognition and experience of managing teams to meet regulatory requirements

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package. We pride ourselves on being an inclusive place to work for all our colleagues and we want everyone to feel valued and that they can be themselves at work.

Many of our team work flexibly, and we would be happy to talk to you about how this could work for you,please let us know if you are shortlisted for interview so we can discuss this with you.

We welcome discussions regarding reasonable adjustments to support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

• Competitive externally benchmarked salaries
• A defined contribution pension (4.5% employer/employee contribution).
• 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
• 3 additional paid days for company shutdown over Christmas and New Year
• A holiday buy scheme - option to buy up 5 days extra days holiday per year
• Life assurance of 2x your salary
• A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
• Paid membership of a Professional Body to support your continuous development.
• An Employee Assistance Programme offering free confidential advice and support
• Wellbeing programmes, access to a free wellbeing website and wellbeing app
• Paid time off to volunteer in your local community or to support wider charitable causes
• A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
• Enhanced maternity, paternity, shared parental, adoption and dependant leave
• Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

• support engineering and manufacturing employers in discovering new sources of skills;
• provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;
• and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.