National Service ManagerErith42 hours per week | Monday-FridayAbout the RoleWe're looking for an experienced National Service Manager to lead and manage our national mobile engineering teams and associated customer contracts.In this role, you'll drive exceptional customer service, maintain high operational standards, and ensure field operations run efficiently and safely. You'll play a key part in strategic planning, performance improvement, and delivering service excellence across the UK while supporting Speedy Hire's operational goals.What You'll Be DoingDevelop efficient schedules and resource plans to optimise field operationsOversee inspections, breakdowns and service delivery in line with customer expectationsLead with a strong customer focus to ensure high satisfaction levelsMonitor compliance with health & safety standards and company policiesManage maintenance and repair activity to meet quality and performance targetsAnalyse operational data to identify improvements and efficienciesDrive initiatives to enhance service delivery and reduce costsManage budgets and operational reporting across the functionEnsure engineers have the tools, equipment and vehicles needed to succeedSupport new customer contracts, compliance requirements and digital initiativesWhat We're Looking ForProven experience leading operational or field-based teamsStrong communication, organisation and stakeholder management skillsAbility to prioritise and perform under pressureIOSH qualification (preferred)Full UK driving licenceA positive, solutions-focused mindset with a passion for continuous improvementWhat We OfferMonthly cash car allowance or company carDiscretionary bonus schemeHealth coverLife assurancePension scheme26 days holiday (plus bank holidays)Free onsite parkingCanteen facilities95% discount across the Speedy brandMy Staff Shop: discounts across a wide range of retailersGreen Commute Initiative: cycle-to-work schemePAM Employee Assistance Programme (EAP): free and confidential wellbeing, legal and financial supportSpeedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and enabling more balanced work patterns. Talk to us about hybrid and flexible working options, including flexible start/finish times, shorter days, term-time hours and job share opportunities.We also offer a clear Career Line of Sight, giving you visibility of progression and growth opportunities across the Speedy Group.Our CommitmentPlease note Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. We recommend applying as soon as possible to avoid disappointment.Some roles within Speedy Group UK&I may require a DBS, credit or security clearance check. Speedy is an equal opportunity employer committed to building a diverse and inclusive workplace where everyone can do their best work.All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK prior to employment.Learn more about our ESG governance policies:https://www.speedyservices.com/esg/governance #J-18808-Ljbffr