Nights Operations Team Leader
New Yesterday
Why Home House?
Join our family:
Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.
Career growth:
Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.
Prestigious environment:
Work in one of London's most exclusive private members' clubs in an opulent setting.
Exceptional standards:
Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
Vibrant atmosphere:
Immerse yourself in the unique energy of Home House.
Your purpose
As Food and Beverage Manager, you will lead and coordinate the F&B teams across all three Houses (19, 20 and 21) as well as Private Parties, ensuring that exceptional service standards are consistently delivered. You will champion the experience of our Members while driving the commercial success of the department.
Service standards
● Develop a rapport with members by spending plentiful time in each area of the House and maintaining a five-star standard of service and product.
● Develop menus with a best in class approach to our offering whilst maintaining the budgeted GP margin percentage. Liaise with the Head Chef on food menu development, with the Bar Manager on cocktail menu development, with the Head Sommelier on all wine matters and the H19, H20, H21 and Private Parties HODs regarding their specific setup and area of responsibility.
● When acting as Duty Manager, ensure you support the operation whilst providing a professional and friendly service throughout the House.
● Ensure our Standard Operating Procedures and Steps of Service are updated and followed to ensure the team is equipped with the knowledge to provide excellent service to members and guests.
● Have complete knowledge of facilities, room rates, promotions and hours of operation across both Home House and Home Grown so that you and the team can positively approach bedroom, room service and F&B outlet sales opportunities.
● Ensure the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus (including preparation techniques and accompaniments).
● Set and maintain correct stock levels, purchasing within budget constraints and oversee the stock management process with Finance and/or the Purchasing department.
● Ensure all guest enquiries on F&B and special requests are handled to standard.
● Encourage and respond to guest feedback.
Team management
● To manage the team whilst promoting a professional image with a caring and helpful attitude to ensure consistent and continual high service standards.
● To recruit and select excellent team members, ensuring your turnover remains in line with Company Key Performance Indicators.
● Develop your HODs and hold appraisals on Open Blend at least once per quarter.
● Liaise with the Human Resources team regarding any employee relations issues, in order to ensure compliance with Company policies and employment legislation.
Business development
● Develop and communicate a departmental action plan in order to deliver continual improvements, increased revenue and profit.
● Identify ideas and resources that will enable the achievement and surpassing of financial targets.
● Carry out regular competitor analyses to ensure Home House is at the forefront of the sector through its food and beverage offering.
Budget control
● To have overall responsibility for the operational costs and profitability of the department in order to ensure that GP percentages, revenue and conversion with budgeted profitability is achieved.
● Effectively manage departmental payroll in accordance with the budget and Company guidelines.
● Effectively manage our people systems such as Fourth and ensure rotas are kept up to date according to business levels.
● Ensure accurate financial reporting, including food and beverage revenue management, forecasting and sales opportunities.
● Ensure the Micros/KitchenCut system are accurate and updated at all times.
● Manage daily accounting requirements, cash handling, credit procedures and purchasing procedures, ensuring the team adhere to these at all times.
About you
● A passionate and experienced hospitality professional with a strong background in food and beverage operations.
● Thrive in fast-paced, high-energy environments where no two days are the same.
● Lead by example - whether engaging with members, mentoring team members or supporting strategic decisions.
● Have a natural flair for creating memorable guest experiences and consistently delivering high service standards.
● Possess excellent attention to detail and a genuine love for people.
● Anticipate the needs of guests and colleagues with empathy and efficiency.
● Hands-on, supportive, and people-focused leadership style.
● Believe in the power of teamwork and take pride in helping others grow and succeed.
● Embrace individuality - bringing your own personality to work and encouraging others to do the same.
● Excited to be part of a vibrant, sociable, and dynamic environment.
● Not just focused on operations, you inspire moments that feel special, every time.
In return, what do we offer?
● A supportive and inclusive work environment where your contributions are valued.
● Opportunities for career advancement and ongoing training.
● Competitive salary, bonus and pension.
● Private health insurance and Employee Assistance scheme.
● Gym and retail discounts.
● 50% taxi contribution for late-night shifts.
● Complimentary meals on duty.
● In-House experiences at both Home House and Home Grown.
● Wagestream.
● Full uniform is provided.
If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!
Welcome Home..
- Location:
- London
- Job Type:
- FullTime