About Native / Numa Stays: ABOUT US Native Places is a lifestyle hospitality company running serviced apartments and aparthotels for over 20 years throughout the UK. In July 2024, Native Places merged with NUMA Group, one of Europes leading digitalized hospitality operators. This partnership combines NUMAs expertise in integrating innovative technology with Native's focus on creating exceptional aparthotels and apartment stays. Together, we aim to provide seamless, automated guest experiences, increasing operational efficiency while also providing that connection to our local communities. As we continue our expansion, we are seeking a highly motivated Night Manager to join our team at Native Bankside - London. Ignite your career at Native London Bankside, where 72 apartments in the heart of Southbank beckon you into a revived Victorian tea warehouse, meticulously restored to its former glory with polished concrete, exposed brick walls, and arched factory windowsmarrying sleek, modern design with historic charm. The propertys attractive location ensures exceptional transport links, with Southwark, London Bridge, and Blackfriars stations all within a 10-minute stroll. Our 24-hour small reception team, as well as the on-site housekeeping team, are at the forefront of our property that connects guests to the pulse of London. Summary of Position: Youll be responsible forthe property overnight and making sure we meet our guests andvisitorsexpectations and ensuring their safety.Youllbe fundamental in creating a superb first andlasting impressionof our property and central in creating the Native identity.Youllbring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated. Principle Duties and Responsibilities: Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors,clientsand guests.

Ensure the highest service and Guest Satisfaction level are met.

Respondquickly and courteously to guest concerns andquestions, andtakes prompt action to solve problems and/or document and convey other requests to theappropriate individual.

Followestablished policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions toappropriate individual.

Build positive and productive working relationship with colleagues and subordinates across the business. Keep a fluent and co-operative communication and working relationship with all departments. To have full knowledge and be able to act upon fire procedures of the building. To take part in training and development for employees in front office procedures. To promote a team environment which promote good employee morale and ensurea high levelof commitment and Native brands. Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, clients and guests. Plan, organise and direct team members to ensure the highest service and Guest Satisfaction level. Management of complaints/problems/issues arising from guests ensuring that all complaints are dealt with quickly and efficiently. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to stay calm in a crisis Respond quickly and courteously to guest concerns and questions and takes prompt action to solve problems and/or document and convey other requests to the appropriate individual. Ensure controls in terms of sales and billing aremaintainedat all times. Tobe aware of daily in house business and up to date arrival/ departure figures at all times. To attend departmental meting and contribute constructively. Act as an ambassador for the business, whether face to face, in writing or by telephone to guests, visitors, and contractorsat all times. Experience: Demonstrated ability to solve problems in a variety of practical solutions and follow standardized procedures.

Proficiencyin customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts.

Excellent written and spoken English.

IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

Skills and Abilities: Excellent relationship building skills, both with entirely new andlong termresidents.

Efficient and organised individual with excellent communication skills and has a sensitive,professionaland well-mannered nature.

Works exceptionally well within a team dynamic and contributes to an established open culture.

Ability to build positive and productive working relationships with colleagues across Native.

As well as being able to call yourself a Native heres some of the other great benefits of working with us; Employee discount on Native and Numa stays 6 days Company Sick Pay / year Number of Holidays increasing with years of service (1 day per year) Birthday Holiday Employee of the month perks Recommend a Friend scheme

If you're as passionate as we are about providing exceptional service, we'd love to hear from you! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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