Night Customer Service Advisors

Working Hours:

Your "fixed" shift will be

18.00 - 03.00, working 5 days per week including every other weekend.

Or

16:00 - 01:00, working 5 days per week including every other weekend.

Office based in Milton Keynes - Temporary to Permanent

Hourly rates:

£12.50 per hour for hours worked between 16:00 and 23:00

£15.00 per hour for hours worked between 23:00 and 03:00

Start Date: Tuesday 26th August

Training hours: Monday to Friday, 18:00 - 03:00 (for the first 4 weeks)

Important: You must be available for the full training period and have no holidays booked during this time.

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.

Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order Informing customers of deals and discounts available Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaintsDuring the 3-month probationary period, you wi...