Neighbourhood Officer

Learn more about the general tasks related to this opportunity below, as well as required skills. Barnsley, South Yorkshire (with travel in and around Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do. We are now looking for eight Neighbourhood Officers to join us on a full-time, permanent basis, working 37 hours per week from one of our bases throughout Barnsley. Our Neighbourhood Officer roles are available with various working arrangements and terms, so please ask us when you apply. The Benefits - Salary of £31,537 - £34,434 per annum - Agile Working Packages - Excellent Pension Scheme - Discounted Gym Membership - Health & Wellbeing Checks - Fantastic Training and Development Opportunities This is a fantastic opportunity for focused, responsible social housing professionals to join our purpose-driven organisation. In this highly rewarding role, you will have the chance to make a genuine impact across local communities, helping to foster safe, well-managed neighbourhoods where people can thrive. Whats more, you will discover a supportive and collaborative environment, with strong opportunities to develop your skills and build your social housing career. So, if you want to play a key role in shaping communities and supporting residents, read on and apply today! The Role As a Neighbourhood Officer, you will deliver a proactive, visible and customer-focused tenancy and estate management service, supporting residents and communities across a defined area of Barnsley. Specifically, you will provide a responsive neighbourhood management service that helps tenants sustain their situation and is consistent in supporting their needs. Overseeing your patch on a day-to-day basis, you will address issues such as breaches of tenancy and anti-social behaviour, manage void properties and work with internal teams and partners to ensure homes are re-let as soon as possible. Additionally, you will: - Provide welcome visits to new tenants, offering guidance and support - Identify customer vulnerability, including safeguarding concerns - Complete support checklists and risk assessments, and implement interventions - Work with the Lettings Service to assess housing applications About You To be considered as a Neighbourhood Officer, you will need: - Experience in social housing, including tenancy or estate management, or community safety-related work - The ability to provide customer-focused and responsive services - The ability to communicate effectively with residents and colleagues - The ability to use initiative and work to deadlines to achieve targets - An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience and transferable skills Please note, this role is subject to a Basic Criminal Record Check. The closing date for this role is 29th March 2026. Other organisations may call this role Social Housing Officer, Housing Co-ordinator, Housing Advisor, Housing Officer, Tenancy Officer, Estate Officer, Community Housing Officer, Housing Management Officer, or Neighbourhood Services Officer. Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to make a real difference as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. xehkeey The services advertised by Webrecruit are those of an Employment Agency.