In Brief

As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.

Contract type: Permanent, full-time

Salary: £26,000 per annum

Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and bank holidays (on a rolling rota)

Location: Remote (very occasional travel for meetings/training)

What You’ll Do

• Provide confidential emotional support and mental health guidance to service users.
• Support clients in accessing therapy through our myStrength App.
• Conduct risk assessments and create individual Risk Support Plans.
• Collaborate with the duty lead to manage risk effectively.
• Maintain high-quality clinical notes and service records.
• Participate in clinical supervision, team meetings, and training.
• Contribute to a supportive, high-quality mental health service.

What You Need

Essential

• Experience delivering Single Session Therapy.
• Strong telephone and digital communication skills.
• Ability to write concise clinical notes.
• Experience in risk assessment and managing crisis situations remotely.
• A genuine passion for mental health, with the ability to support and signpost clients effectively.
• Qualifications: Level 2 or 3 Counselling Certificate, or a Psychology degree, or equivalent.
• High level of IT literacy (CRM experience preferred).

Desirable:

• Previous experience in telephone or virtual mental health support.

⚠ Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.

Why join Teladoc Health UK?

• Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
• We are Disability Confident Committed, as well as a Brighton and Hove Living Wage Employer.
• Enjoy flexible hybrid/remote working within a supportive team environment.
• Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
• Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
• Join a growing, innovative organisation at the forefront of virtual healthcare.

Our Employee Benefits include

• Private medical insurance after probation
• Pension fully funded by Teladoc Health at 8% of qualifying earnings
• 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
• Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
• One week of study leave per year (pro rata)
• Extended sick pay
• Employee Assistance Programme (mental health, financial, and legal advice)
• Access to training and development opportunities
• Cycle to Work scheme
• Electric vehicle salary sacrifice scheme
• Employee referral programme
• Company laptop and equipment
• Free flu vaccinations
• One paid volunteering day per year
• Company events
• Any other benefits offered by Teladoc Health UK from time to time

About Teladoc Health

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

About Our Mental Health Service

Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.

Read more at: Teladoc Health UK | About our Mental Health Services

Equality and Diversity

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. From application to interview, we place inclusion at the heart of all we do.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.