maintenance-technician
14 Days Old
Department: Workshop
Location: Northampton
Reports To: Workshop Manager
Start Date: Immediate Start Available
Role Purpose
To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.
Key Responsibilities
Technical
- Assess, repair, and provide quotations for dental handpieces.
- Ensure all repairs meet required quality standards.
- Maintain accurate job sheets and documentation.
- Develop a thorough working knowledge of dental handpieces and their uses.
- Monitor and follow up on outstanding work.
- Communicate with customers regarding repair progress, costs, and queries.
- Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
- Support occasional sales activities (training provided).
- Manage daily workload efficiently to meet the 24-hour turnaround requirement.
- Assist with booking in jobs and managing workflow.
- Be available for OEM training in the UK or internationally.
- Participate in exhibitions, events, and company projects as required.
- Perform additional duties to support wider business needs.
Person Specification
Essential Experience & Skills
- Mechanical background or strong mechanical aptitude.
- Basic IT literacy, particularly with Windows systems.
- High attention to detail and focus on quality.
- Strong communication and customer service skills.
- Commercial awareness.
- GCSEs in English and Maths (or equivalent).
- Full, valid driving licence.
- Willingness to undertake internal and external training.
- Ability to work effectively under time pressure.
- Location:
- Northampton
- Salary:
- £24,500 - £27,500 per annum
- Job Type:
- FullTime
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