Overview One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. The Lobby Bar, a London institution - an enigmatic drinking destination know for exquisite and inventive signature cocktails crafted by our master mixologists. Or a quiet morning cappuccino over the papers, a light working lunch or after hours nightcap, be where the captivating conversations happen at all hours. Objetctive Ensuring guest engagement and satisfaction, execution and supervision of service to the required standards, with consistency in both The Lobby Bar and Library. A high level of floor presence is expected, engaging with both your team and our guest's is a priority. Our promise to you 28 to 32 days holiday per year (increase with years of service) Complimentary stay including a food and beverage experience Career planning - regular performance reviews £1,000 "Refer a Friend" scheme 50% Discount in Food and Beverage Outlets Cycle to work scheme or season ticket loan Uniform and meals on duty Discounted friends and family rates Employee assistance programme Reward programmes, long service awards and staff recognition incentives What you will bring Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow As part of our Lobby Bar team, you will strive to create memorable and personal experiences for our guests at all times You will be good at working independently, using common sense but also comfortable as part of a team, and always meticulously presented Previous experience in a luxury environment is an advantage You must be comfortable communicating in English with guests and colleagues Your responsibilities You will be responsible for the smooth running of the department and Lobby Bar operation Facilitate all aspects relating to the day to day running of The Lobby Bar and Library. Create a warm and engaging environment for our guests, recognizing repeat and SRG guests, updating guest profiles in Open Table with relevant information to include guest preferences. Work closely with the Central Reservations team to ensure that reservations are maximised and all standards outlined in the ‘How To Do It's' are met. To conduct daily briefings (de-briefings where necessary) with The Lobby Bar team ensuring all relevant information is passed along and teams are prepared for service, to include SRG's, guest preferences and any special requirements, also include information regarding what is happening in the hotel. In collaboration with the Director of Finance and Food and Beverage Operations Manager create The Lobby Bar budget. After the budget is approved adhere to this managing all aspects in order to achieve agreed performance targets. Maintain good relationships with suppliers to negotiate and ensure the best cost prices, retro agreements and other incentives to the hotel Maintain market knowledge, online marketing initiatives and special offers. Monitor closely beverage sale prices in The Lobby Bar ensuring that they are in line with competitors and also cost effective. Partner with Human Resources and the Food and Beverage Operations Manager to attract, recruit, train and appraise employees in The Lobby Bar and Library

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