A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months.\nKey responsibilities are as follows\nShowing the applicants properties at planned viewings\nAssessing applicants documents following allocation\nCommunicating with applicants regarding additional information required or outcome\nLet homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs\nProvide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately\nWelcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained\nEnsure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary\nUse resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels\nEncourage and support residents to improve their involvement in their homes and local communities\nEnsure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs.

Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction\nEnsure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role\nManage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team\nLook at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications\nTo work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales\nTo be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management.\nEffectively manage the income and expenditure for all properties on your patch\nManage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors\nCollect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate\nCalculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice\nPAYE £20.84 Umbrella £27.56\nEssential requirements\nMust have a background in Lettings\nMust have a driving licence\nMust be able to start immediately or on short notice