Learning & Development Manager – Luxury Hotel Group

Central London | Salary: Up to £55,000 + Excellent Benefits

A prestigious luxury hotel group in the heart of London is seeking an exceptional Learning & Development Manager to join its dynamic Human Resources team.

Renowned for redefining contemporary luxury, our hotels combine striking design, intuitive service, and unforgettable guest experiences.

About the Role

As Learning & Development Manager, you'll play a pivotal role in shaping the learning culture across multiple luxury properties. You'll design and deliver engaging training programmes that drive service excellence, develop leadership capabilities, and foster a culture of continuous

improvement.

Key Responsibilities

• Deliver impactful learning initiatives across all departments and hotel locations
• Design creative and interactive training sessions that support operational excellence
• Collaborate with department heads to deliver bespoke training aligned with business needs
• Support service innovation and quality improvement through targeted learning strategies
• Act as a champion for personal development, inspiring a culture of growth and learning

What We're Looking For

• Previous experience in a similar role within a luxury or 5-star hospitality environment
• Outstanding presentation and communication skills
• A passion for developing people and delivering memorable service experiences
• A proactive, approachable and collaborative style
• Ability to balance strategic thinking with hands-on delivery