About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter plc oversees £116.2 billion in customer investments (as at end September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning businesses, Quilter Financial Planning, the Quilter investment platform and Quilter Investors, the Multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Private Client Advisers.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

About the Role

Level - 4

Location - Southampton, with travel to our London offices

Department - HR

Contract - Permanent

You will play a lead role in delivering a business-focused, innovative learning offering that builds the skills and capabilities across our organisation to support Quilter in achieving its strategic goals.

You'll design and deliver of innovative, user-centric learning experiences and blend digital learning, instructional design and behavioural insights to create impactful learning journeys.

As part of an ambitious and people-focused team that collaborates with stakeholders across the organisation, your key areas of focus will include:

An ultimate focus on business needs

Align learning and development initiatives with business goals and objectives. Collaborate with stakeholders to identify requirements and develop targeted learning programmes.

Close strategic capability gaps

Curate learning content and activities to address identified capability and skills gaps across the organisation, taking a business-first approach to solutions with innovative and flexible ways to facilitate learning.

Modern learning technology

Leverage learning experience platforms (LXP) and AI tools to create personalised, data-driven learning journeys.

Create brilliant user experiences

Ensure all initiatives are user-centric, intuitive and engaging. Map learner journeys across the employee lifecycle, ensuring seamless integration with onboarding, performance and career development. You will apply analytics to continuously improve content effectiveness, engagement, and learner satisfaction.

Deliver core learning proposition

Support the development and delivery of mandatory learning, ensuring regulatory and compliance standards are consistently met. Manage regular functional learning requirements including digital learning modules, curation of learning content, and supporting facilitation of in-person and virtual sessions.

Be part of a high performing team

Be continuously curious about latest trends and bring an outside in perspective to challenge the status quo and develop best-in-class modern learning experiences, leveraging the opportunities that AI can bring.

Measure effectiveness and continually identify areas for improvement, making data-driven decisions to enhance user experience.

Deliver a highly valued service to the business, giving a responsive service where colleagues benefit from valuable and effective learning experiences.

You'll work closely with:

• Culture, Learning and Development Manager - to support delivery of the overall strategy and L&D roadmap.
• Employee Experience Team - to ensure learning activities are integrated across the full employee journey.
• Communications and DEI Team - to ensure activities and communications are inclusive and help drive participation.
• Data and Insights Team - to help monitor learning impact and engagement trends.
• External vendors and learning providers - to help administer services and ensure quality of delivery.

Above all, your key aim will be to take a business-focused approach to ensure our colleagues are equipped with the right skills and training to support Quilter's strategic ambitions, and to help colleagues achieve their potential.

This role offers opportunity for development in areas such as cultural change, digital learning and leadership facilitation. We'll support your learning through access to development resources, professional networks, and opportunities to stretch beyond your day to responsibilities.

About You

• You're confident in the strategic role learning experience design plays in building future-ready capabilities and driving measurable business impact.
• You're passionate about how emerging technologies-like AI, LXPs, and immersive media-can transform learning into intuitive, engaging, and personalised experiences.
• You're learner-centric, always thinking about how to create seamless, relevant, and valuable experiences.
• You're skilled at uncovering learning needs through data, feedback, and behavioural insights, and translating them into impactful learning solutions.
• You're creative and experimental, using design thinking and modern instructional design to co-create solutions that resonate with diverse audiences.
• You bring a sharp analytical mindset and a willingness to challenge conventional approaches, using external trends and internal data to drive innovation and continuous improvement.

Skills and Experience:

• Experience in human resources, education, learning design, digital learning , or a related field.
• Experience in learning and development, instructional design or digital experience design.
• Strong business acumen with the ability to align learning strategies with organisational goals and performance outcomes.
• Proficiency in learning platforms and e-learning tools (e.g. Workday, Degreed, Articulate 360, Storyline, Synthesia, or Elucidat) with a focus on learning experience platforms (LXP) and AI-enhanced tools.
• Ability to design user-centric learning experiences using principles of UX/UI, design thinking, and behavioural science.
• Experience creating learner personas and mapping end-to-end learning journeys across the employee lifecycle.
• Interpersonal skills to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
• Adaptability to emerging technologies, evolving business needs, and modern learning trends.
• Strong project management and agile delivery skills to manage multiple learning initiatives simultaneously.
• Proficiency in learning analytics, with the ability to interpret data and make evidence-based improvements to learning experiences.
• A collaborative, curious, and proactive mindset with a passion for continuous improvement and innovation in learning.

#LI-VS1 #Quilter

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.