Job Description

Join our team and you’ll be responsible for working with a wide range of businesses, guiding them to use the Totaljobs products and solutions included in their contract, while uncovering additional needs and challenges to grow Totaljobs’ market share.

Working in the Key Account Management department, you will develop a deep understanding of your customers' current and future needs and recommend the best of Totaljobs solutions to create long-term value and sustain customer relationships in renewing annual contracts.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Represent TJ products & solutions the ‘TJ Way’—using approved pricing, presentations, pitches, ethics, and methodology; build strong relationships with key stakeholders from SMB customers; understand customer needs and prepare customised solutions; develop a pipeline equal to 125% of quarterly IS target.
• Collaborate with internal teams to ensure success for client projects and campaigns.
• Utilise Salesforce according to company standards (including opportunity creation, forecasting, contact and conversation logging, etc.).
• Identify and leverage upselling and cross-selling opportunities to foster customer growth.
• Track, assess, and report on client performance metrics, providing strategic insights.

Qualifications

• Strong account management experience handling large key accounts.
• Excellent objection handling skills with the ability to deconstruct customer issues and propose actionable solutions.
• Expertise in maximising revenue opportunities.
• Strong time management, organisation skills, and attention to detail.
• Deep understanding of the sales process in a B2B environment, from needs identification to negotiation and closure.
• Proven track record of exceeding targets in goal-driven settings.

Additional Information

We care about your life outside work as much as your work experience. Our benefits include:

• 29 days holiday + bank holidays
• Private medical and dental healthcare
• Matching pension contributions of 4-5% (after 3 years, up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days in the office)
• Bring your dog to the office on Wednesdays and Fridays!

Our commitment

We value diversity and inclusion at The Stepstone Group. We encourage applications from everyone, regardless of background or characteristics. We are proud of our recognitions, including:

• Fertility Friendly Employer
• RIDI Inclusive Technology Award 2024
• Stonewall Gold Award
• Top 100 Workplace Equality Index (85)