Junior Sales & Customer Service Executive

Location: Rotherham (Onsite)
Salary: 28.5k to 32k per year
Hours: Monday to Friday, 37 hours per week

About the Role:

Adept Resourcing are seeking a motivated Junior Sales & Customer Service Executive to join a busy and dynamic team. This is an exciting opportunity for someone looking to develop their career in sales and customer service, supporting both domestic and international clients. You will work closely with the sales and customer service teams to deliver excellent service, manage client relationships and support export processes.

Key Responsibilities:

• Process all customer requests in a timely and accurate manner
• Manage client relationships and provide outstanding customer service
• Prepare and manage export documentation for international shipments
• Use CRM systems to record all correspondence, updates, and information
• Assist Account Managers and support correspondence in their absence
• Maintain customer pricing and prepare small volume quotations
• Liaise with customers regarding stock, deliveries, charges, and Pro-Forma invoicing
• Obtain freight quotations, liaise and book with forwarders to ensure timely deliveries
• Update spreadsheets to monitor export expenses and profits
• File paperwork and ensure export documentation is accurate and compliant
• Stay up-to-date with international trade regulations, Incoterms, and tariff codes
• Participate in customer visits and team meetings as appropriate
• Any other reasonable duties to support the team and business

Requirements & Skills:

• NVQ Level II (or equivalent) in Customer Service or relevant business qualification
• At least 2 to 5 years' experience in a customer service, sales, or export-focused role
• Experience in export documentation is essential; familiarity with Export Master preferred
• Strong commercial awareness and understanding of business processes
• Excellent communication and interpersonal skills at all levels
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Proficient in Microsoft Office, with Excel at an intermediate level
• Positive, proactive, and professional attitude with attention to detail
• Comfortable working in a small team environment and taking ownership of tasks

This role is perfect for an ambitious, customer focused professional looking to develop their career in sales and customer service. You'll gain valuable experience in international trade and sales support while working within a supportive and professional team.

At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.