Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive IT Team Leader to oversee IT operations across a cluster of properties.
With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.
The Role
Reporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites.This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.
Key Responsibilities
Oversee day-to-day ICT operations across hotel sites
Lead and support IT strategies for multi-property coordination
Troubleshoot and resolve technical issues quickly and effectively
Manage network infrastructure and security protocols
Track IT assets and contribute to budgeting and planning
Ensure compliance with industry standards and internal policies
The ideal candidate:
3–5 years’ IT operations experience, including 2+ years in a similar hospitality-focused role
Certifications such as ITIL, PMP, or CISSP (preferred)
Familiarity with PMS, POS, and guest-facing tech platforms
Strong grasp of network architecture, cloud services, and security standards
Ability to train non-technical staff on key systems and tools
Hands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings
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