Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis.

This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies.

To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently.

Roles & Responsibilities:

* Provide first-line support through the IT Service Desk

* Deliver excellent customer service while resolving technical issues

* Support users with hardware, software, and system-related queries

* Assist with hardware commissioning and decommissioning

* Work closely with Technical Analysts to support wider IT operations

* Troubleshoot and resolve IT issues in a timely manner

* Support the delivery of Digital, Data and Technology services

Additional Responsibilities:

* Assist with general IT support tasks across the organisation

* Maintain accurate records of incidents and resolutions

* Continuously develop technical knowledge and skills

* Support the team with ongoing improvement of IT services

Experience, Skills & Qualifications:

* Previous experience in an IT support or Service Desk environment

* Strong customer service skills with a technical mindset

* Knowledge of Microsoft technologies (essential)

* Understanding of ITIL principles (advantageous)

* Strong problem-solving skills and ability to work under pressure

* Good communication skills and a proactive approach

Working Pattern & Benefits:

Hours: 37 hours per week Benefits: Opportunity to work with modern cloud technologies, supportive team environment Salary: £15.99 per hour (PAYE)

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles