Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

IT Support Lead & Infrastructure Engineer

West London | Hybrid (min 3 days onsite)

Salary: up to £65,000

We’re hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices.

This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations and being a visible, trusted presence for users.

What you’ll be doing

Leading and supervising IT support delivery for the London office and wider EMEA/APAC users Acting as the main escalation point for high-impact and VIP issues Overseeing ticket quality, prioritisation, trends and service performance Owning office IT, hardware procurement, vendors, licensing, and AV systems Working closely with senior engineers on infrastructure and security initiatives Getting involved in projects such as office moves, ITSM improvements, automation, and Zero Trust adoption

What we’re looking for

Technical:

Strong hands-on experience supporting Windows end-user environments and core Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive, Intune) Practical experience with Azure AD / Entra ID, including , access, and device management Solid understanding of Windows Server environments Good grounding in networking fundamentals, including switches, wireless networks, firewalls, and connectivity troubleshooting Experience working with Azure Virtual Desktop (AVD) environments Exposure to managing and supporting enterprise video conferencing and AV systems Familiarity with ITIL-aligned service management and modern ITSM tools Experience using RMM tools and working within structured project delivery frameworks

Other:

Experience overseeing or supervising support teams (not heavy people management) Strong customer service mindset with confidence handling urgent, business-critical issues Comfortable working in corporate, high-availability environments (financial services experience highly desirable) Calm, collaborative, and approachable — someone who leads by example

Why this role

Clear exposure to infrastructure, security, and automation projects Opportunity to shape how IT support operates and evolves Hybrid working, supportive leadership, and a genuinely positive team culture

Please note UK Visa sponsorship is not offered for this role - you will need to currently be based in the UK and have full, unrestricted right to work with no time limitations.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.