IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.

Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls / Blackfriars / City Thameslink

We’re looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned.

Key Responsibilities of the IT Support Assistant (Legal):

Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures Provides technical support and problem resolution activities for assigned site Installs PC’s and related hardware; investigates hardware problems and performs minor repair Supports new joiners set ups as and when required Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems Uses technical tools and knowledge to meet or exceed performance standards and expectations

Skills & Requirements IT Support Assistant (Legal):

Must have 2-3 years’ experience working in a similar role within a law firm An education focused on IT qualifications and a genuine passion for IT Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365) Knowledge of videoconferencing / telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable