Senior IT Support Engineer

(12-month FTC, London)

£45,000 – £50,000 + Benefits

4 days onsite (Barbican)

We’re looking for a Senior IT Support Engineer to join our London IT team on a 12-month fixed term contract (maternity cover). This is a hands-on role acting as the escalation point for 1st and 2nd line support, with opportunities to work across elements of 3rd line infrastructure and projects.

The Role

* As part of a small, collaborative IT team, you’ll be the go-to technical lead for user support and endpoint management. You’ll:

* Act as escalation point for complex service desk tickets (Windows, iOS, M365).

* Lead on Microsoft 365 administration and Intune device management.

* Support and guide junior team members, sharing knowledge and best practice.

* Troubleshoot and resolve hardware/software issues across PCs, laptops, iPhones, iPads.

* Provide AV support and assist with network diagnostics where required.

* Work with vendors and partners to manage repairs, replacements, and escalations.

* Contribute to proactive monitoring, documentation, and ITIL-based processes.

What We’re Looking For

* Proven background in 2nd line IT support with experience handling escalations.

* Strong hands-on knowledge of Microsoft 365 & Intune (essential).

* Excellent communication skills and a customer-first mindset.

* Confident diagnosing and resolving a wide range of desktop and mobile issues.

* Experience with Active Directory, endpoint imaging, and ITIL processes.

* Desirable: AV support experience, network troubleshooting, or exposure to 3rd line environments.

Why Join Us?

* Be part of a tight-knit London IT team of 5, where your impact is visible.

* Gain 3rd line exposure while strengthening your M365 and Intune expertise.

* Work in a creative, design-led environment where IT is valued and visible.

* Convenient Central London location (closest tube: Barbican).

* Contract: 12-month FTC (maternity cover), Monday–Friday (9am–6pm), 4 days in office (Monday required onsite).

Interested?

If you’re a proactive Senior Support Engineer who thrives in a people-focused environment and wants to build on your M365/Intune skills with real 3rd line exposure, we’d love to hear from you