Join to apply for the IT Service Technician (1st Line) role at King's InterHigh

Join to apply for the IT Service Technician (1st Line) role at King's InterHigh

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Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Job Title: IT Service Technician (USA)

Company: Inspired Online Schools, part of the Inspired Education Group

Contract: Permanent

Working Hours: Full time – 37.5 hours

Location: Remote,UK Based

Salary: £25,000.00 per annum, plus 10% anti social hours allowance

Start date: As soon as possible

Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback,Pension

Inspired Online Schools requires an IT Support Technician based in the UK to expand the IT department in a broad and varied position.

You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 500+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.

KEY RESPONSIBILITIES:

• To work in a remote environment and provide formal support from 15:00 : 23:00 UK business hours
• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• Support 500+ employees and 8,000+ students remotely
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot
• Escalate and liaise support queries with internal Inspired IT or with external third-party companies
  
  

• Previous experience providing IT support (essential)
• Windows 10 / 11
• Microsoft Office 365
• Able to troubleshoot and resolve problems methodically and logically
• Good administration/clerical skills for updating records
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.
• Possible requirement to work alternative hours
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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