IT Service Desk Team Leader (Analyst Business Partner)
15 Days Old
Work Pattern: Permanent, Full Time, 37 hours per week
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.
Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
The function of NES Technology Service is to develop and lead a programme of work and services that supports both the corporate functions that allow NES to work and deliver it strategic objective and to deliver against Scotland’s Digital Health and Care Strategy.
NES Technology Service (NTS) has been formed with the specific objective of consolidating NES’ information based expertise into a professional, focused centre for information and technical excellence.
It has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
These responsibilities relate to the core functions of NES in the following areas:
- Design, development, and operation of a technical environment and
- Commensurate digital services to all NHS Scotland, Scottish Government And Care Sector
The IT Service Desk is looking to recruit a Team Leader to contribute to the running of day to dayoperations within the NES Technology IT Service Desk.
This exciting new opportunity offers the successful candidate the chance to assist in the provision of Service Desk and Customer Services to IT Users throughout NES and other partner agencies.
The successful candidate will be expected to actively lead, motivate and contribute to the IT Service Desk Team and ensure the continued provision of an excellent level of service to NES. The Team Leader will be required to deputise for the Service Desk Manager when required.
The successful applicant must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.
Excellent communication skills are paramount as is the ability to assist IT users.
Essential qualities for this post include good team skills, prioritising workloadand the ability to work to a deadline. Previous management of staff is desired.
The post requires education to diploma level, preferably in the IT field or an equivalent level of knowledge. In addition, you must be willing to travel to NES Locations across Scotland to support team members. NES locations are Inverness, Aberdeen, Dundee, Edinburgh and Glasgow, your main base will be the closes to your home address.
Do you enjoy working at pace and being adaptive to an ever-changing environment?
Do you enjoy working with a wide range of stakeholders and across multidisciplinary teams?
Do you enjoy making a difference, influencing improved ways of working, and sharing innovative ideas?
Do you enjoy problem solving and collaborating with others?
Working within the Service Desk in Infrastructure and Operations, can you build strong and positive working relationships quickly in order to deliver results?
Does this sound like you?
What We Love To See
Team Leaders offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
- Support and line management of Service Desk staff
- Monitoring and reporting on the performance of the Service Desk
- Asset Management (including stock control)
- Regular travel to regional sites to support Service Desk staff
- Deputise in the absence of the Service Desk manager
- Ability to understand a range of work procedures and practices which require analysis and are associated with the role
- Service improvement - work proactively, suggesting and implementing changes to local procedures and processes to improve efficiency
- Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
- Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
- Life-work balance - with opportunities for flexible working and hybrid working
- Generous NHS pension scheme
- Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
- Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
- NHS discounts and more
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a Team Leader role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact Ross Jamieson, Principal Lead, Infrastructure & Operations, ross.jamieson@nhs.scot
Next Steps
All applicants who are shortlisted for interview will be contacted by e-mail.
In person OR online interviews will take place on 12th August 2025.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot #J-18808-Ljbffr
- Location:
- Tan Office Green, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Management & Operations