IT Service Desk Analyst

Full time,Permanent

Location London, on-site 4 days a week

Career level7

About the role: As the face of Group IT department,youllprovide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You willbe responsible foralways delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally. This role will be expected to be on site 4 days a week. Who we are: Werenot just talking about making a difference,weremaking it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. Youllbe joining our teams of practical doers, futurethinkersand business champions.Wereenabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. Whowerelooking for: Youllbe a driven and enthusiastic individual with great customer service skills good attention to detail and able to prioritise and manage your own workload in line with business expectations. Youllbe required to have the following experience and knowledge: Experience of working in a 1st line IT support role Windows operating systems Active Directory / Group Policy / SCCM / Intune?/ Autopilot Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services Mobile Device Management, including Windows and Apple devices Meeting room audio/visual equipment Installation, configuration, troubleshooting and maintenance of desktop hardware and software Rewardsand benefits: As you help us to shape the future,weveshaped our rewards and benefits to help you thrive and support your lifestyle. If successful in thisroleyoullget: A discretionary bonus depending on company performance Private Healthcare SAYE (Sharesave): discretionary scheme from time to time Personal accident cover Group personal pension plan where well pay up to 10% Holiday 25 days plus bank holidays Reimbursement of the cost of your annual membership of one relevant and appropriate professional body Werecommitted to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing whats right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax,werecommitted to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to betterrepresentthe communities weoperatein, foster inclusion, andestablishfair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approachhere. Talk to us about flexible working! How to apply: Think thisrolesfor you? Click the apply now button to begin your Drax journey. If you want to find out more about Drax, check outourLinkedIn pageto see our latest news. We understand that you may have someadditionalquestions about the role. Ifyoudlike to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when theparticular roleand / or location has had sufficient applications.

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