IT Service Design Manager

Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Are you passionate about Service Management, particularly ITIL Service Design?

We're hiring an IT Service Design Manager.

Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery.

As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design.

You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition.

Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas.

When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle.

What skills, knowledge and experience will you need?

• Proven experience delivering highquality Service Design in a fastpaced environment.

• Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations.

• Solid understanding of the ITIL framework, supported by relevant qualifications.

• Demonstrated ability to work collaboratively across teams and build effective working relationships.

You and your role

We are looking for someone with strong experience in delivering highquality Service Design.

Here you'll apply service design principles to create effective, reliable and services that are used by millions of people.

You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance.

You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards.

We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice.

Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £44,447.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year.

Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time)

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards

• Diverse and Inclusive Leadership at Digital Leaders Awards 2024

• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025

• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

CLICK APPLY for more information and to start your application.