Melton Mowbray

£35,000 £39,000 per annum

We're excited to be growing our team by offering an additional role at Provident IT as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to our clients and their end users is our biggest focus with anything we do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with our team on planning and implementing cutting-edge projects. Join us and make a real impact in shaping the future of IT services.

Main responsibilities for the IT Project Delivery Engineer:

• Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations.
• Provide escalated end user technical support and assistance both remotely and on-site when required.
• Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory
• Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment.
• Educate clients and internal teams on best practices.
• Record all activities within a PSA and Ticketing system.
• Develop and maintain existing relationships with a handful of clients.
• Serve as an escalation point for 1st and 2nd line support escalations.
• Work with clients to understand their objectives and challenges and proposing solutions.
• Keep up to date with the latest vendor technologies and best practices.

The successful candidate for the role will:

• Have at least 3 years professional experience within a Managed Services IT environment.
• Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration.
• Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis.
• Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems.
• Have an excellent work ethic with the ability to manage and prioritise your own working time.
• Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills.
• Have a general understanding of DNS, telephony systems, and website / email hosting.
• Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required.
• Hold a full UK Driving Licence.

Essential Experience:

• A wide variety of experience resolving and diagnosing Windows issues.
• Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint).
• Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge.

Preferable (but not essential) experience:

• Webhosting technologies (cPanel / WHM, MySQL).
• Experience supporting MacOS and MDM solutions.
• Linux CLI administration.

Why Join Us:

• Competitive Salary: £35,000.00 £39,000.00 per year
• Personal Growth: Vendor-based certified training and progressive development plans

Employee Benefits:

• Included Private healthcare coverage
• Employer pension contribution
• 28 days annual leave including bank holidays
• +1 extra day of annual leave on / around your birthday
• Company events
• Discounts and free food options
• Free on-site parking
• Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners

Supplemental Information

• Work Schedule: 8:30am 5pm, Monday to Friday
• Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ
• Education: GCSE or equivalent required
• Licence: Full UK Driving Licence required

So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send us your CV we look forward to meeting you!