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Job Description

IT Operations Manager (MSP)

Tadley (Office Based)

£50k-£60k DOE

Are you an experienced MSP professional ready to take true ownership of technical operations and make a measurable impact?

A well-established, tight-knit Managed Service Provider based in Tadley is looking for a IT Operations Manager to lead and continuously improve the day-to-day IT service delivery of the business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team.

The Role:

As IT Operations Manager, you'll be responsible for:

Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving performance. Overseeing service delivery and operational performance against SLAs and KPIs, ensuring consistently high-quality client outcomes. Acting as the senior point of escalation for major incidents, coordinating effective resolutions and conducting root-cause analysis. Driving improvements across tools, processes, documentation, and standards - including potential involvement in an upcoming RMM tool migration. Supporting pre- and post-sales activity and evaluating the existing product set. Managing and optimising MSP tooling across RMM, PSA, and security platforms. Collaborating with leadership, clients, and partners to support growth, client roadmaps, and service excellence. Contributing to project management and delivery

What We're Looking For:

5+ years' experience in a technical leadership role within an MSP or similar IT services environment. Strong technical background - particularly Microsoft 365, Azure, Windows Server, networking (LAN/WAN/firewalls), security, and endpoint management. Proven ability to manage and improve service delivery against SLAs and KPIs. Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset). Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite is a strong advantage. Strong cyber security knowledge - Cyber Essentials, NIST Commercial awareness - resource utilisation, cost control, and supporting service profitability. Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority.

What You'll Get

£50,000-£60,000 salary (DOE) Company vehicle available Employee contribution matched pension scheme - matched up to 10% 22 days annual leave + Bank Holidays A fun, friendly, and collaborative working environment Monthly company lunch club

This is a hands-on leadership role with real commercial weight behind it - you'll be involved in contributing to business growth alongside operational excellence. If you want a role where your decisions genuinely move the needle, this is it.

Interested?Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circlerecruitment dot com for a confidential conversation.

Key words: Technical Operations Manager, IT Operations Manager, MSP, Manager, Service Delivery Manager, ITIL, RMM, PSA, Microsoft 365, Azure, Sophos, Mimecast, Unifi, managed services, Tadley, Hampshire, Basingstoke

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.