Employer Hampshire Hospitals NHS Foundation Trust Employer type NHS Site Basingstoke and North Hampshire Hospital Town Basingstoke Salary £62,215 - £72,293 pro rata Salary period Yearly Closing 15/08/2025 08:00

NHS AfC: Band 8b

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality.

The post holder will be responsible for designing and completing the preparation enabling activities for the future state IT Service Models within the Electronic Patient Record (EPR) Programme, working in close collaboration with EPR teams and digital personnel across the four NHS trusts to ensure operational readiness and a safe, coordinated service transition to the new shared EPR and providing essential early life support through the EPR deployments. The IT Operations Lead will play a key role in co-designing and supporting the implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and frontline digital operations.

The role will include a mix of home and cross site working.

Main duties of the job

• The IT Operations Lead will be responsible for leading the preparatory activities related to IT service models within the shared Electronic Patient Record (EPR) Programme across the four NHS Trusts within the Acute Provider Collaborative (APC).
• The post holder will collaborate closely with EPR teams and digital leads to define and implement robust service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management.
• The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC.
• Design and Preparation for Future State IT Service Models
  Lead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans.
• Collaboration Across NHS Trusts
  Work closely with EPR teams and digital leads across four NHS Trusts to ensure a coordinated and safe transition to the shared EPR system.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Action or contactclimateaction@hhft.nhs.uk .

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more details including main responsibilities.

Person specification

Training & Qualificiations

• Degree in a relevant field such as IT, Computer Science, or Health Informatics (or equivalent level of experience as a manager or leader)
• ITIL certification (Foundation or higher) in Service Management.
• Formal training in Digital Transformation or IT Service Delivery within a healthcare or large-scale operational environment.
• Certification or training in Business Continuity Management or Emergency Preparedness (e.g., ISO 22301 or equivalent) or equivalent experience.
• Educated to post graduate level
• Project or Programme Management certification (e.g., PRINCE2, Agile, MSP).
• Training in developing a business case for change or service model design.
• Certification in change management.

Experience and Knowledge

• Proven experience in designing and implementing IT service models in a healthcare or similar complex environment
• Extensive knowledge of ITIL best practices, with practical experience applying them in a service management role.
• Experience in managing the operational readiness and service transition of large IT systems, particularly in a shared or collaborative environment.
• Knowledge of incident management, service request fulfilment, change management, and configuration management within IT operations.
• Experience working collaboratively with multiple stakeholders to develop governance frameworks and business continuity plans.
• Experience in leading or contributing to Electronic Patient Record (EPR) or similar large-scale IT system implementations in the healthcare sector.
• Knowledge of emergency preparedness, resilience, and response (EPRR) frameworks in healthcare settings.
• Experience in developing and implementing digital service support models and structures for complex organisations.

Skills & Ability

• Exceptional verbal and written communication skills and evidence of ability to motivate, negotiate, train, coach and reassure in a difficult or uncertain environment and facilitation
• Able to assimilate multi-disciplinary information and develop solutions
• Exceptional presentational abilities including paper reporting and presenting to senior leaders and clinicians
• Able to work under pressure, prioritise and to deliver outcomes
• Strong leadership and team collaboration skills, with the ability to coordinate across multiple NHS Trusts and digital teams.
• Excellent problem-solving and critical thinking abilities, particularly in complex service delivery scenarios.
• Ability to design and implement service management processes that ensure smooth IT operations and continuous service improvement.
• Skilled in risk management and identifying proactive solutions to mitigate service disruptions and improve service quality.
• Ability to manage and prioritise multiple tasks in a busy and complex environment.
• Strong project management and organisational skills, with the ability to oversee highly complex service transitions.
• Ability to influence and negotiate effectively with senior stakeholders and cross-functional teams

Other Specific Requirements

• Able to work flexibly across All Sites
• A facilitative and inclusive approach to management
• Charismatic team player with high energy levels
• Self-motivated with a flexible and pro-active approach

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

Name Anna Wickenden Job title OneEPR Programme Manager Email address anna.wickenden1@nhs.net Telephone number 07825960009 Additional information

or Phil Kenney at phil.kenny5@nhs.net - OneEPR Technical Lead