IT Managed Service - Account Manager
New Yesterday
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team!
Work location: Nottingham or Sheffield - Hybrid
Salary: Up to: £60,000 plus a lucrative commission scheme
Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what youll be getting up to on a day-to-day basis:
Littlefish is on the lookout for a driven, results-oriented IT Managed Service - Account Manager to join our talented team and become one of the trusted faces of our business for our valued customers. In this pivotal role, youll nurture lasting client relationships, understand your customers business and IT challenges and unlock new growth opportunities. If you thrive on exceeding expectations and making a real impact, this could be a great opportunity for you.
You will:
Own and manage all aspects of allocated customer accounts, acting as the main point of contact.
Drive account growth by identifying opportunities, up-selling, cross-selling, and securing contract renewals to hit and exceed your sales targets.
Deliver accurate monthly and annual revenue forecasting and provide regular customer reports.
Ensure overall customer satisfaction and handle stakeholder escalations with confidence.
Coordinate internal teams to deliver compelling proposals and successful project outcomes.
Gather and share customer insights to help shape the Littlefish service portfolio.
About you:
Experienced in managing customers in a managed services environment, with a proven track record of securing incremental revenues, renewals, and consistently achieving sales targets.
Commercially savvy, with strong financial acumen and experience in financial reporting.
Skilled in building relationships, influencing, and negotiating at executive and senior levels.
Knowledgeable about ITIL processes and IT operations.
Proficient in Microsoft Office Suite and CRM applications.
Motivated by targets, resilient, and passionate about delivering results.
What can we offer you?
Through our one-of-a-kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public / bank holidays
Purchase and sale of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
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- Location:
- Nottingham
- Salary:
- £60,000
- Job Type:
- FullTime
- Category:
- Sales;IT;Sales