Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. CONFIGURATION SUPERVISOR Configuration Supervisor Salary: £29,600 + competitive benefits package Location: Birmingham Hours: Monday – Friday, 6:00am – 14:30pm Contract: Permanent Security Clearance: Required (or willingness to obtain) Interview Process: 2 stages We’re looking for an experienced and hands-on Configuration Supervisor to join a fast-paced IT services environment. This role will see you leading a team of engineers responsible for the configuration and deployment of IT hardware to a range of customers. This is a great opportunity for someone with a strong technical background and supervisory experience who thrives in a structured, KPI-driven environment. What’s in it for you? Competitive salary with a comprehensive benefits package Flexible benefits scheme 2 paid volunteering days per year Career development and ongoing training opportunities Inclusive and collaborative working culture Opportunity to work within a large, well-established IT organisation What You’ll Be Doing Supervising a team of engineers within a configuration / build environment Ensuring all devices are configured to agreed standards and customer requirements Managing workflow to meet SLA and KPI targets Troubleshooting and resolving production or process issues Liaising with technical, scheduling, and warehouse teams Monitoring performance and conducting regular team reviews (PDRs) Supporting recruitment, onboarding, and training of new team members Maintaining xehkeey accurate build and lifecycle system data Ensuring adherence to ISO standards and health & safety procedures Supporting the day-to-day running of the configuration centre What We’re Looking For Experience supervising or leading teams in an IT environment Strong knowledge of IT hardware (desktops, laptops, mobile devices) Familiarity with Windows / Android / iOS environments Experience working to KPIs and SLAs Understanding of ISO processes and procedures