Job Title: In Room Dining (IRD) C oordinator Department: Food & Beverage Inspired and Supported by: In Room Dining M anager Salary: £35,172 (including service charge) Your purpose will be: As a in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally , processing these orders accurately and timely using the POS term inal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests. You will be accountable for: Communicating with various other departments , using Micros & RMS app for room clearance, room changes , checking status of the rooms and amenity delivery .

Printing daily reports

Updating VIP list

A ssisting the department with any other administration and any oth er duties as and when requested

A ssisting the IRD m anager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests an d following standard procedures

Your key responsibilities & contribution will be: A nswering all telephone cal ls and prioritising these calls

Directly dealing with guest requests and orders that must be done courte ously, efficiently and promptly

Having good knowledge of in room dining menus and on- going promotions and offering in other F&B outlets

Providing recommendations and suggestions to guests upon requests

Be knowledgeable of all services, facilities an d products offered by the hotel

Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times

Pay attention to guest order s, and know the menu thoroughly

Write d own all informations clearly and h ighlight special requests.

Communicate with the kitchen regarding menu questions, t he length of wait , and product availability

Giving a pproximate delivery time to the guest according to the time evaluation system established by the Out let Manager and the Sous Chef.

If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.

Ensure correct posting in POS system for communication to the service and ki tchen department, including all information including allergen and dietary requirements

Assist the department to drive guest satisfaction by providing consistent guest experiences.

Coordinat ing IRD Waiter/ W aitress `s and the butlers

Report positive and constructive guest feedback to the manager.

Promptly handle guest queries, complaints and all issues in a professional manner.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Ensure proper handover is given to the next shift and also to the IRD manager.

Report cleanliness and maintenance issues to the immediate supervisor?

Ensure that the IRD office and surrounding area is kept clean and organized at all times .

Ensure proper appearance and grooming while on duty.

Perform any other reasonable duties and responsibilities as assigned.?

What you will need to do this role: Essential: Ability to communicate with the guests and anticipate their needs.

Ability to smile and diffuse anger naturally.

Should have very good telephone etiquettes.

Have an enthusiastic and positive personality.

Profou nd knowledge of customer service

Knowledge of food and beverage products .

Desirable : Hotel Management diploma holder or similar qualification.

2 to 3 years experience in similar role in a similar 5* hotel .?

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Whats in it for you? Competitive salary, pension, and life assurance

3133 days of holiday (including public holidays)

Cashback for wellbeing/healthcare expenses & Perkbox

Exclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probation

Colleague restaurant, interfaith prayer room and wellness room

Laundry services for all colleagues

Gym access, cycle-to-work scheme and Virgin Active membership discount

Season ticket loan for commuting

Employee assistance program

English classes, optician reimbursements, and local discounts for F&B and retail

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