Income Officer Mon - Fri, 9:00am - 5:00pm Office Location: Croydon Salary: £38,498.17 Per Annum Interview date: 9 January 2026 What we are looking for: Managing rent accounts, maximising rental income and be the first point of contact for residents about all types of income queriesDemonstrate brilliant customer care, minimising the financial hardship suffered by our residents, ensuring they are offered the right advice that will provide residents with the confidence to make contact to arrange to repay arrearsContribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services Basic DBS check Experience with court protocol, dealing with vulnerable residents and understanding of Universal Credit Good understanding of social housing issues and dealing with vulnerable residentsExcellent communication skillsComputer literate understanding of spreadsheets and ability to use various software packagesA working knowledge of legislation court protocol and understanding of Universal CreditHigh level of numeracy and literacy About us Equal Opportunities Statement: If you're interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered. Other roles you may have experience with could include : Rent Income Officer, Income Recovery Officer, Rents Officer, Housing Income Officer, or Income Management Officer.TPBN1_UKTJ