Import Operations Coordinator

About the Role

We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.

Key Responsibilities

Manage the import process from pre-alert to release using the in-house Topaz system Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application Enter cost estimates on all jobs within the correct accounting month Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies Close files after confirming all charges/costs and achieving maximum profitability Answer telephone calls promptly and professionally Obtain carrier exchange rates and update the system accordingly Book deliveries with hauliers and monitor any port health holds where applicable Manage email communications with customers, hauliers, and warehouses Handle releases on CNS and Destin8 systems as required Ensure clearance instructions are passed to the clearance team in a timely manner

Skills & Experience

Previous experience in import operations and familiarity with customs clearance processes Knowledge of CNS, Destin8, and freight forwarding systems Strong attention to detail and ability to manage multiple tasks Excellent communication and organizational skills Proficiency in Microsoft Office Ability to work under pressure and meet deadlinesFor more details and information please contact Michelle Ings, HRGO recruitment (phone number removed) or email (url removed)