Job Title: IM Apps Market Engagement Lead
Location: Lonon (hybrid)
Contract: dec 26
Job Description:
Key responsibilities:
* Work as a POC for market engagement - requirement analysis, requirement documentation, relevant ticketing, market communication, etc
* Work collaboratively with the market and Product Team to document and ensure the consistency of user experience on instant messaging across platforms and systems
* Define, prepare and review test scenarios & content templates that reflect business requirements
* Own activation of IM Apps capabilities and coordinate UVT with relevant market
* Extend stakeholder awareness and knowledge about IM by providing them with toolboxes, dashboards and organizing info sessions covering IM capabilities, best practices and guidelines.
* Own and prepare knowledge sharing documentations / presentations, etc
* Ensure business units are achieving business value from global instant messaging solutions
* Gather learnings and insights from markets
* Support markets with the development of business cases for IM programs and capabilities
* Blend commerce/marketing opportunities appropriately & seamlessly into instant messaging journeys
Team: No direct team management responsibilities
Qualifications:
* Bachelor degree in relevant subject (Business Management, Digital Marketing)
* Have a proven track record of delivering projects on Social Media/Instant messaging platforms
* Strong documentation and project management skills
* Must have good people skills and the ability to interact and communicate effectively, orally and in writing, across all levels
* Experience with digital environment and related regulatory aspects (e.g. Instant messaging in particular)
* Experience working successfully in a global, multicultural organization
* Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
* Proven ability to work effectively across functions
* Proven ability to build a strong partnership and trust with partners and management within an organization
* Strong organization skills
* Fluent written and spoken English
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