HR Administrator - Learning, Development and Performance
New Today
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting into the HR Shared Service Administration Team Leader, the HR Administrator will provide support for employee lifecycle transactions and HR projects, and effective resolution of HR Helpdesk requests for employees, managers and other internal customers ensuring compliance with SLAs.
This is a hybrid working role with a requirement to be in our Warwick HQ one day per week, as well as on an additional ad-hoc basis.
Provide professional, expert advice and coaching on people issues across the full employee lifecycle to those contacting the HR Helpdesk, resolving the majority of queries on first contact and ensuring service level agreements are achieved or exceeded.
Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required – e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
Providing an excellent service for the resolution of requests through the HR Helpdesk across the full employee lifecycle, resolving 80% of requests at first contact
ER, Reward, L&D, with the customer kept updated throughout the case handover and eventual resolution
You will bring proven experience working within an HR function, ideally in an administrative capacity, with a strong understanding of HR processes and systems. Your proactive mindset, strong organisational skills, and ability to prioritise tasks will ensure effective support across a broad range of HR administrative activities.
Experience of HR/customer contact centre activities or understanding of HR Shared Services model advantageous
Practical use of Microsoft Office applications including, Word, Advanced Excel, Intermediate PowerPoint
CIPD Level 3 would be advantageous
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
~ Company pension scheme
~ A range of family friendly policies
~ Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
#LI-Hybrid
#TJ-Hybrid
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.
- Location:
- Warwick, Warwickshire
- Job Type:
- FullTime