Hotel Operations Manager
Luxury Hotel - Devon
JWR is delighted to be working with a truly exceptional luxury 5-star hotel in Devon, set within a stunning countryside location on the edge of Dartmoor, seeking an experienced and commercially driven Hotel Operations Manager.
This is a key leadership role within a high-end, multi-outlet property, offering the opportunity to oversee a diverse operation including premium food & beverage and luxury spa facilities, while delivering outstanding guest experiences and strong commercial performance.
Package
From £50k + bonus + Tronc
Staff discounts across accommodation, F&B and spa
Complimentary off-peak leisure membership
Friends & family rates
Recognition & reward schemes
Well-being support & employee perks platform
Career development within a progressive luxury hospitality group
The Role
As Operations Manager, you will work closely with the General Manager to oversee the day-to-day running of the hotel, ensuring seamless delivery across all departments.
You will:
Lead and coordinate all operational departments across the hotel
Drive revenue through rooms, F&B and spa, maximising in-house spend
Deliver exceptional guest experiences, ensuring consistency and quality
Lead, develop and motivate departmental teams to high performance
Oversee recruitment, training and team development
Manage budgets, labour costs and departmental performance
Work closely with sales and revenue teams to optimise commercial results
Ensure the property is maintained to the highest standards
Maintain full compliance with health & safety and operational procedures
Handle guest feedback and service recovery with professionalism
Requirements
Proven experience within a luxury hotel operations role
Strong background across Food & Beverage and multi-department leadership
Commercially astute with experience managing budgets and driving revenue
A confident, hands-on leader with excellent communication skills
Highly organised with the ability to perform under pressure
Professional, polished and guest-focused in approach
Solutions-driven with a proactive mindset
This is a fantastic opportunity to join a standout luxury property in one of the South West's most picturesque locations, offering both scale and quality in equal measure.
For more information or to apply, please get in touch with JWR today.
TPBN1_UKCT
- Location:
- Gb
- Job Type:
-
FullTime