Description:

Are you a strong leader with a passion for empowering individuals with autism and developmental needs? Do you thrive in a dynamic environment where strategic thinking, staff development, and service excellence come together? Brighter, Stronger Foundation is seeking an experienced and mission-driven Program Manager to lead our Home and Community-Based Autism & Related Services team.

About Brighter, Stronger Foundation (BSF):

BSF is a leading outpatient behavioral health provider offering community and clinic-based services for youth with autism and mental health needs. Our mission is to promote independence, resilience, and wellness through high-quality, client-centered care.

Position Overview:

As a key member of the BSF leadership team, the Program Manager plays a critical role in ensuring effective service delivery, team performance, and program compliance. This role oversees the daily operations of our Autism & Related Services program—including clinical, administrative, and strategic functions—and directly contributes to the success of our clients, families, and staff.

Key Responsibilities:Program & Operations Management

Oversee daily operations including staffing, transportation, facilities, and program logistics

Ensure consistent delivery of high-quality client services across all locations

Facilitate stakeholder engagement and community partnerships to drive program growth

Serve as a member of BSF’s Emergency Response Team and participate in 24/7 on-call rotation

Provide weekly onsite support at program service locations

Staff Leadership & Performance Management

Supervise and support multidisciplinary staff through coaching, training, and performance management

Assign responsibilities and monitor performance to ensure compliance and quality standards

Implement progressive discipline when necessary, ensuring staff accountability

Conduct weekly service utilization reviews and manage documentation compliance

Create a positive, empowering work environment that reflects BSF’s mission and values

Serve as a mentor and trainer to grow staff in clinical, leadership, and client-centered care

Recruitment & Workforce Development

Interview, select, and onboard new staff in collaboration with HR and supervisors

Partner with BSF's /Volunteer program to enhance workforce development

Lead or support staff training for internal teams, community partners, and stakeholders

Compliance & Continuous Improvement

Ensure program compliance with COMAR, CARF, and internal policies

Analyze data, monitor outcomes, and implement workflow improvements

Step in to fulfill responsibilities of key direct reports when needed to ensure operational continuity

Support cross-departmental needs during emergencies or critical staffing gaps

Why Join BSF?

Leadership opportunity with mission-driven impact

Supportive and collaborative organizational culture

Competitive salary and comprehensive benefits

Professional development and training opportunities

Opportunities to shape and grow innovative service programs

Requirements:

EDUCATION AND EXPERIENCE AND NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

Qualifications:

Bachelor’s or Master’s degree in Social Work, Psychology, Education, Human Services, or a related field 3+ years of experience in program management or clinical leadership, preferably in autism or behavioral health services Demonstrated experience managing teams and driving performance in a fast-paced setting Strong working knowledge of Maryland COMAR regulations and CARF standards Exceptional communication, leadership, and organizational skills Ability to balance strategic thinking with hands-on program involvement Comfortable with data analysis, performance metrics, and EMR/HRIS systems