Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling, and other activity holidays across Europe. This is an exciting time to join us as we are benefiting from long-term investments to achieve ambitious growth targets, deliver digital transformation projects, and maintain our position as a market leader in the self-guided walking holiday market.

You will be part of our bright future. Our mission envisions our holidays as catalysts for personal growth, environmental awareness, and fostering meaningful connections with nature and people. Join us on our journey to create extraordinary travel experiences for all.

We recognize and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, including:

• 50% discount on holidays across all our brands
• Additional annual leave when you choose to swap a plane for a train
• Career development and continuous learning opportunities
• Option to work remotely for up to 6 weeks per year (‘workation’)
• Two volunteer days annually to give back to causes important to you
• Well-being resources, onsite classes (yoga, boxercise), annual Steps challenge, employee assistance programs, cashback health and dental plans
• Hybrid and home-based roles
• Enhanced family leave allowances

This is a hybrid role requiring a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the remote location, access to personal transport is essential. The position is full-time, but we are open to flexible working patterns (minimum 4 days per week).

Salary: £24,570 + bonus

About the role:

Our primary goal at Inntravel is to deliver exceptional service throughout our customers’ journeys. In this role, you will ensure smooth holiday operations through detailed coordination and direct communication with suppliers and customers, providing first-class customer service at every step.

• Provide excellent customer service via effective communication with customers and suppliers, both verbally and in writing
• Confirm accommodation details with customers
• Book flights, trains, ferries, taxis, attraction tickets, and walking permits
• Update holiday booking and availability records in our system
• Serve as the first point of contact for customer inquiries during holidays
• Issue invoices to customers
• Manage holiday changes due to unforeseen issues like strikes or travel disruptions
• Attend office-based training and travel to destinations for familiarization and knowledge-building
• Participate in out-of-hours phone duty on a rota (4-5 times per year)

The role involves working 4-5 days per week, from 9am to 5.30pm (Monday to Friday), with one Saturday per month (and occasional Sundays). Additional pay is provided for out-of-hours duties.

Ideal candidates will demonstrate:

• A genuine desire and ability to deliver high-quality service
• An enthusiasm for walking and/or cycling
• Excellent communication skills, both telephone and interpersonal
• Good written skills
• Motivation and flexibility
• High computer literacy and numeracy
• Attention to detail and ability to work accurately under pressure

We aim to inspire individual discovery, guided by our values. We celebrate diversity, challenge ideas respectfully, and foster a culture of kindness and respect.

Inntravel is part of the Hotelplan Group, a diverse family of tour operators committed to sustainability and responsible tourism, with a long-standing tradition of market-leading experiences across various travel segments.