Hire Controller

New Yesterday

*Purpose of the Role* To deliver excellent customer service and be responsible for arranging plant, tool and machinery hire to customers, as well as dealing with customers queries in a professional and timely manner.
*What skills and experience are essential to do this job?*
* Excellent communication skills in order to carry out the role in a professional attitude, you will have previous experience in delivering customer service to high standards. * To deliver all customer service professionally including when answering the phone and any * written communications. * To be well organised and manage their workload as well as work as part of a team. * Experience in working under pressure, managing tight deadlines and reaching timescales. * Prior knowledge of customer service. * To have competent knowledge and skills in Outlook, word, excel and general computer knowledge * To have a good understanding of our digital hire system.
*What do I need to achieve and deliver to be effective in this job?*
* Have excellent knowledge of our hire fleet * Taking customer orders over the phone or via email * Professionally answering the phone to deal with customer enquiries and needs * To ensure all enquiries are dealt with in a professional and timely manner * Using the hire system to carry out and complete reports, add quotes, place orders, raise collections and any other customer/supplier requirements. * Process any/all paperwork and ensure it is filed correctly * Ensure all administration work is carried out to company standards * Ensure the work area is kept clean and presentable. * To pass on any customer feedback to your line manager. * To undertake any other duties as the Company may reasonably require
*To be successful in this role I may have experience in these areas:*
* A proven track record in dealing with customer queries * To have a professional style with a high level of attention to detail
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits: * Company pension * Free parking * On-site parking
Experience: * Syrinx Knowledge: 1 year (preferred)
Work Location: In person
Apply
Location:
London
Salary:
From £30,000 a year
Job Type:
FullTime
Category:
Accounting

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