Job Title:Hire ControllerLocation:BoltonHours:Monday - Friday, 08:00 - 17:30 (1 Lunch)Salary: Up to £34,000 per year (dependent on experience)Benefits:Company pension20 days holidays + bank holidaysRetail discounts & employee recognition awardsLife assurance24/7 employee assistance programmeAbout the Role:Hire Controller - It's a People ThingAre you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit.As a Hire Controller, you'll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you'll support customers with their on-site service requirements - such as welfare units, portable sanitation, fencing, and other site equipment - guiding them through the full hire process from enquiry to off-hire and follow-up.You'll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.Key Responsibilities as a Hire Controller:Handle inbound hire enquiries via phone, email, and online channelsManage the full hire lifecycle from initial enquiry to off-hire and feedbackBuild and maintain strong, long-term customer relationshipsIdentify opportunities to maximise hire revenue and upsell additional servicesLiaise with internal teams to coordinate deliveries, collections, and service schedulesResolve customer queries and issues efficiently and professionallyMaintain accurate records and ensure high standards of service deliveryAbout You:Previous experience in a customer service, hire controller, or sales support roleConfident managing inbound enquiries and processing ordersExperience within construction, site services, or the hire sector is advantageousStrong communication and relationship-building skillsAble to work independently and collaboratively within a teamHighly organised with the ability to manage multiple prioritiesComfortable using Microsoft Office and learning new systemsProactive, adaptable, and customer-focused in your approachAbout the Opportunity:You'll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same.The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.JBRP1_UKTJ