Hire Controller

4 Days Old

Job Title: Hire Controller
Location: Bolton
Hours: Monday - Friday, 08:00 - 17:30 (1 Lunch)
Salary: Up to £34,000 per year (dependent on experience)
Benefits:
Company pension
20 days holidays + bank holidays
Retail discounts & employee recognition awards
Life assurance
24/7 employee assistance programme
About the Role: Customer Service - It's a People Thing
Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit.
As a Hire Controller, you'll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you'll support customers with their on-site service requirements - such as welfare units, portable sanitation, fencing, and other site equipment - guiding them through the full hire process from enquiry to off-hire and follow-up.
You'll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.
Key Responsibilities: * Handle inbound hire enquiries via phone, email, and online channels * Manage the full hire lifecycle from initial enquiry to off-hire and feedback * Build and maintain strong, long-term customer relationships * Identify opportunities to maximise hire revenue and upsell additional services * Liaise with internal teams to coordinate deliveries, collections, and service schedules * Resolve customer queries and issues efficiently and professionally * Maintain accurate records and ensure high standards of service delivery
About You: * Previous experience in a customer service, hire desk, or sales support role * Confident managing inbound enquiries and processing orders * Experience within construction, site services, or the hire sector is advantageous * Strong communication and relationship-building skills * Able to work independently and collaboratively within a team * Highly organised with the ability to manage multiple priorities * Comfortable using Microsoft Office and learning new systems * Proactive, adaptable, and customer-focused in your approach
About the Opportunity: You'll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same.
The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement
Apply
Location:
Manchester, Greater Manchester
Salary:
£28,000 - £34,000 /annum
Job Type:
FullTime
Category:
Construction

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