Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.Please note, we are not working with recruitment agencies on this vacancy. Agencies contacting us will respectfully be declined, and candidates presented with this job by agencies on our behalf, please regard this as false representation.Join our senior leadership team and help shape the future of fulfilment at Airbox.As we continue to scale across the UK and Europe (and further), we are looking for an experienced Head of Warehouse Operations to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites.This newly created role is a hands‑on senior leadership role for someone who thrives in complex, fast‑paced fulfilment environments and knows how to turn strategy into operational excellence. You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business.About the RoleAs Head of Warehouse Operations, you will have end‑to‑end accountability for our core warehouse functions, including Goods‑In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites.You will design scalable operating models, embed performance discipline, and lead high‑performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox.This role is ideal for a senior operations leader who enjoys balancing long‑term strategy with day‑to‑day delivery, and who is motivated by building strong teams, robust processes, and sustainable performance.Key ResponsibilitiesStrategic Leadership & Operational DeliveryDesign and deliver the warehouse operations strategy aligned to Airbox’s growth plansLead performance across all warehouse functions, optimising cost, quality, and servicePartner with the SLT on capacity planning, site scaling, automation, and investment decisionsChampion a data‑led culture with clear KPIs, accountability, and continuous improvementLeadership & People DevelopmentBuild, lead, and develop a strong operational leadership team across sitesEnsure effective workforce planning, succession planning, and capability developmentEmbed a positive, fair, and high‑performance culture aligned to Airbox valuesSet clear expectations and role‑model consistent leadership behavioursClient & Commercial DeliveryEstablish and maintain client SLAs, KPIs, and service standards across operationsLead proactive issue resolution, escalation management, and service recoveryCollaborate with Client Services, Implementation, and Commercial teams on complex solutionsRepresent warehouse operations in client meetings, reviews, and senior forumsHold P&L accountability, ensuring delivery within agreed budgetsProcess, Systems & Continuous ImprovementDrive operational improvements through lean methods, automation, and technologyLead WMS enhancements, system integrations, and end‑to‑end process reviewsSupport peak, seasonal, and promotional planning across warehouse sitesFacilitate cross‑functional working groups to pilot, explore, and embed improvementsCompliance, Safety & StandardsEnsure full compliance with H&S legislation and warehouse safety standardsLead risk assessments, audits, and continuous safety improvement initiativesEmbed a safety‑first, compliant, and well‑maintained warehouse environmentMaintain high standards in security, access control, and operational documentationWhat We’re Looking ForEssential5+ years’ experience in a senior warehouse or fulfilment leadership roleBackground in 3PL, eCommerce, or high‑growth fulfilment environmentsAbility to be site‑based in Leighton Buzzard with regular travel across our other sitesProven experience leading large, multi‑function warehouse operationsStrong commercial and operational acumen with a strategic mindsetDemonstrable success in SLA delivery, client satisfaction, and process improvementConfident using WMS platforms, operational KPIs, and leading changeExcellent leadership, communication, and coaching capabilityDesirableLean Six Sigma or similar operational improvement qualificationExperience managing multi‑site operations across the UK and / or EUExposure to DTC or omnichannel fulfilment modelsExperience supporting site expansion, relocation, or automation projectsWhat We OfferCompetitive salary (dependent on experience – please complete our application form and tell us what your expectations are)Bonus opportunities linked to performanceA senior leadership role with real influence and autonomyThe opportunity to shape scalable warehouse operations as we growClear progression opportunities into Director‑level or Group roles – we’ve grown 350% in the last 12 months – next year we plan to grow even moreA collaborative, ambitious team that values ownership, clarity, and deliveryAdditional InformationSome travel between UK and European sites may be requiredFlexibility is needed during peak trading periods and periods of changeThis is an on‑site senior leadership role, with hybrid flexibility by arrangementHow to ApplyPlease submit your CV and a short covering statement explaining why you are a strong fit for this role. You will be asked to answer a small number of application questions. Incomplete applications may not be progressed, so please take the time to tell us about your experience and motivation.No phone applications, please. We aim to review applications promptly and will contact shortlisted candidates quickly.Best of luck with your application,The Airbox Fulfilment Team #J-18808-Ljbffr