• Partnership relationship and performance management (service and operational excellence)
• Commercial astuteness (delivering on key cost, experience and outcome measures)
• Mental Health and Physio Clinical Pathways experience (clinical qualifications not essential)

• Strategic Development: Shape and evolve our member offer through partnerships with key clinical providers, delivering integrated, triaged primary care pathways
• Operational Excellence: Oversee day-to-day partner management, performance optimisation, and governance
• Stakeholder Engagement: Act as the primary interface between partners and Vitalitys operational, product, governance, journey and servicing teams
• Portfolio Leadership: Initially focused on mental health and physiotherapy partnerships, including remote and face-to-face care providers, triage platforms and self-care tools. With scope to expand as the EDC portfolio evolves

• Healthcare provider or partner management experience -Previous operational and/or clinical experience working for or with primary care and/or digital health providers, ideally in the field of mental health and physiotherapy
• Healthcare domain expertise- Ability to innovate, design and deliver commercially viable, patient centric healthcare pathways and services, with experience in implementing or overseeing care delivery governance
• Excellent interpersonal skills- Driving win-win outcomes through shared goals, commercial negotiations and effective and efficient communications
• Technology savvy and digital CX mindset- To understand and critically evaluate partner solutions and member journeys, and work effectively with technology and journey teams for delivery
• Effective operational delivery- Combining project management, change management, continuous improvement and process management skills with excellent cross-functional team leadership
• Data driven- Ability to effectively analyse and report on data trends from partners and work with teams to proactively identify issues and trends
• Personal- Able to work in a fast-moving environment, dealing with multiple stakeholders, effectively managing own and team member resource prioritisation. Great with numbers and working to commercial targets - proficient and efficient with intermediate Excel skills for analysis and reporting. Self-driven and role-modelling Vitality's values

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

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