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Head of Services

Head of Services

• Lead strategic oversight of all programmes and services across the organisation.
• Translate strategic priorities into operational plans and measurable outcomes. - Shape new or emerging projects in line with the organisations vision and evolving needs.
• Deputise for the CEO as required, providing leadership continuity and external representation.

• Oversee delivery of projects to ensure quality, compliance, and achievement of targets.
• Manage ad hoc and time-limited projects as needed by funders or emerging opportunities.
• Support project leads to ensure consistent service standards, effective evaluation, and impact reporting.
• Identify delivery risks and implement solutions in a timely and effective manner.

• Line manage the Head of Partnerships and Development and other key service staff.
• Cultivate a values-based, supportive, and high-performing team culture.
• Provide supervision, coaching, and development support to ensure strong delivery.

• Ensure high-quality data collection and outcome reporting across all services.
• Lead performance monitoring and contribute to internal and external reporting cycles.
• Use evaluation insights to drive continuous improvement and learning.

• Represent EHCVS in key borough partnerships, forums, and sector events.
• Maintain and grow relationships with public, voluntary, and corporate sector partners. - Develop strategic corporate relationships that support community investment and engagement.
• Collaborate with consortia and delivery partners to maximise impact and shared learning.

• Ensure services operate within all relevant organisational policies and legal frameworks (e.g. safeguarding, GDPR, health & safety, equality and diversity). - Lead the review and updating of internal HR policies and procedures, working in consultation with the CEO and staff where appropriate.
• Prepare revised HR policies and procedures for Board approval, ensuring they are legally compliant and aligned with organisational values and best practice. - Contribute to strategic planning, organisational learning, and internal process improvements.
• Deputise for the CEO to ensure effective leadership in their absence.

• Extensive experience in senior service or programme management roles in the VCSE, public, or social enterprise sector.
• Experience managing senior staff and overseeing complex projects.
• Proven ability to develop and manage relationships across sectors, including the corporate sector.
• Excellent communication, leadership, and strategic thinking skills.
• Experience representing an organisation externally and deputising at senior level.
• Strong track record in performance management, evaluation, and quality assurance.

• Experience working in a local infrastructure or second-tier organisation.
• Knowledge of the VCSE and funding environment in Ealing and Hounslow.
• Understanding of social value, corporate social responsibility, or business engagement in a charitable context.

• Leave: 25 days annual leave pro rata + bank holidays
• Pension: Up to 3% employer-matched contribution

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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