OverviewHead of Service Delivery - Warrington£80,000 - £100,000 Per annumVehicle/AllowanceMain PurposeReporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance.Key Responsibilities/AccountabilitiesDevelop strong effective relationships with other department heads and team members to ensure that all go live projects have necessary and correct administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROIFacilitate the development and effectiveness of the SMT by building a cohesive, aligned, focussed & shared responsibility for significant business improvementsEnsure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalationEnsure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI'sEnsure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the businessIdentify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfactionEnsure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each yearIdentify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptionsDetermine and implement a strategy and practical incremental improvement plans to make award-winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA'sEnsure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectivesIdentify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growthMotivate and lead by example all subordinates ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high performing teamsEnsure that all direct & indirect reports are supported accordingly with relevant pathways and development planKnowledge, Skills, ExperienceExperience of leading Commercial & Industrial multi-utility projectsDepth and proven experience of success via development and leadership of performance analyticsAdvanced project management qualification, ideally Prince2Formal project management qualificationEvidence of advanced definition and application of data analyticsExperience of successfully leading people to motivate, influence and drive improved performanceOperates with integrity & professionalismSeeks solutions and takes responsibility for actionsAble to swiftly identify, negotiate and resolve problems on own accordConsistently takes responsibility & delivers and exceeds targetsConsiders bigger Company picture in all actions and liaises with others accordinglyIn return our client will offer£80,000 - £100,000 Per annumVehicle/Allowance + Fuel25 days Holiday + Bank HolidaysThis is not exhaustive so if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed)INDU #J-18808-Ljbffr