Head of Operations

New Yesterday

We’re hiring a Head of Operations to lead our global ops strategy and execution across multiple countries and functions. You’ll be part of the SLT, responsible for performance, process, and people, driving impact at scale.

This is a high-impact role for someone who thrives in ambiguity, leads from the front, and knows how to turn strategy into action.

What you’ll be doing:

Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
Build and lead a global team of 70+ with 3 senior direct reports
Drive operational excellence through data, systems, and scalable processes
Boost NPS and customer satisfaction through continuous improvement
Manage multi-currency budgets and improve cost-to-serve
Work cross-functionally to align ops with company strategy

Requirements

10+ years in ops, ideally in marketplace, hospitality, or tech-led environments
Proven experience scaling global teams and functions
Obsessed with performance metrics and process optimisation
Commercially minded, financially savvy, and customer-focused
SQL and advanced spreadsheet skills a plus
25 days holiday
Hybrid working (3 days in our London office, 2 days WFH)
An extra day off for your birthday - because who wants to work on their birthday?
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
Pension - We provide a pension scheme for all permanent employees

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Location:: London, England, United Kingdom
Salary:: £200,000 +
Category:: Management & Operations

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Head of Operations

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