Overview

We are looking for a Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will manage the Systems Delivery team, serving as a key point of contact for the IT Operations team.

Key responsibilities include providing line management, acting as an escalation point, collaborating with business stakeholders, and actively contributing to the global platforms leadership team.

What you’ll be doing

• Providing line management for the systems engineering team, covering performance management, goal setting, and upskilling.
• Acting as the escalation point for engineering and operation teams.
• Working with the business to understand needs and upcoming projects, ensuring IT fits into them and supports delivery.
• Playing an active role in the global platforms leadership team, setting standards for how we deliver services to the business.
• Proactively identifying design issues with current services to prevent user-impacting problems.
• Challenging and supporting the engineering team with design and implementation; serving as their technical mentor.
• Working closely with the information security team to mitigate new risks and address identified risks.

Key Skills & Experience

• Experienced lead engineer or (hands‑on) architect who has led teams and contributed individually.
• Customer‑oriented, passionate about delivering excellent service and continuous improvement.
• Excellent communication skills, able to communicate over telephone, chat, or face‑to‑face.
• Professional manner with a strong work ethic.
• Experience managing suppliers to specify and deliver solutions.
• Flexible and willing to work outside core hours if necessary – the global platforms team provides a 24x7 escalation point.
• Adaptable to changing situations; may design integrations for line‑of‑business applications one day and handle acquisitions the next.

Technical Skills

• VMWare ESXi & VCentre
• PowerShell scripting and automation, storage technologies, Backup tools (preferred Commvault)
• Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune
• Windows Server / client
• Windows certificate services
• Active Directory and associated technologies, Exchange Server, clustering, and file servers
• SMTP, HPe hardware
• Network routing / 802.1x / firewalling
• Cisco Call Manager
• Monitoring and alerting techniques

Job Details

Sector: IT | Type: Permanent | Location: London | Salary: £95,000 – £100,000 per annum

Contact: duncan@taylorjamesresourcing.com | Ref: db4586132