Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Position: Head of Department– Designate Head ofHoliday Home Revenue
Location: Working across our parks in North East & East Lothian
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus

Join our One Great Team here at Haven as a Designate Head of Holiday HomeRevenue leading your team to optimise pitch profitability and provide anexcellent sales and letting experience for all guests. Helping them tofind their perfect Holiday Home that they can enjoy for years to come, creatingmemories that last a lifetime.
As a Designate Head of Department, you’ll have the unique opportunity to learnabout us and our business, typically spending 3-6 months working across acluster of Parks. You’ll experience management training in various Parks beforebeing placed into your own Park, where you will be heading up the Holiday HomeRevenue Team.
Due to the nature of this role, there’ll be some flexibility and travelrequired during your time as a designate, before being placed within a Parkthat matches your experience.

In this role, you'll be at the helm of the Holiday Home Revenue Team, leadingwith clear direction and plenty of motivation. You'll inspire your team to hittheir goals and keep up high standards by showing them how it’s done! You'll behands-on with performance, offering feedback to help your team grow, tacklingany challenges, and supporting their development. Managing resources likebudgets and tools will be key to keeping things running smoothly. You'll alsobe the driving force behind optimising revenue, working closely with theExperience Team to ensure delivery of a first-class sales experience for allGuest and Owners. Plus, you'll make sure everything stays safe, compliant, andon point with company policies.

Key Responsibilities
Leadership:Provide visionary leadership to theHoliday Home Revenue team, setting clear goals and expectations, and motivatingthe team to achieve outstanding results and develop a high performing team.Ensure all new team members receive an engaging 90-day induction and trainingplan to set them up for success with Haven.

Guest experience:Interacting with, buildingrapport and fostering trusted relationships with current guests and owners.Seeking out and creating opportunities to talk to potential new holidayhomeowners sharing with them all the benefits of holiday home ownership with Haven.Overseeing the after sales process and the sales journey, even aftercompletion, so that new owners can be confident their purchase lives up to thesales promise.

Strategic Planning:Develop and execute strategic plans to achievedepartmental and organizational objectives, including budgeting and resourceallocation.

Team Management:Recruit, train, mentor, and evaluate your team’sperformance, fostering a culture of collaboration, innovation, and professionaldevelopment.

Performance Optimization:Continuously assess departmental performance andimplement improvements, ensuring efficient processes and high-quality outcomes.Support and motivate your Team to deliver sales and part-exchange targets,ensuring Owner lettings is managed in-line with the pitch strategy to enablemaximisation of holiday availability.

Stakeholder Engagement:Collaborate with internal and externalstakeholders to build strong relationships, identify opportunities for growth,and ensure guest satisfaction.

Compliance:Ensure that all departmental activities adhere to relevantlaws, regulations, and industry standards.

Reporting:Provide regular reports to senior management, highlightingdepartmental achievements, challenges, and future plans.

Requirements
- Prior senior-level experience within a high value item sales environment
- Solid experience within business development roles
- Demonstrating proven expertise in leadership and organization, with a strongability to enhance team performance, foster personal growth, and develop adiverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across theorganisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line withexceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritisingresponsibilities, maintaining focus during busy periods

What We Offer
Attractive salary plus 25% annual bonus opportunity.
On-site accommodation, subject to availability and T&Cs.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts onHaven Holidays and in-store purchases, free access to our facilities, savingsat national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, whichshould take about 5 minutes. Once submitted, a member of our team will reachout to you. If successful, you'll be invited for an interview, where we’llassess your skills, experience, and suitability for the role.

If you require any assistance or reasonable adjustments during the applicationprocess, please contact us at: resourcingteam@bourne-leisure.co.uk

Diversity, equity, and inclusion are at the heart of who we are and what we do.We encourage applications from all backgrounds, communities and industries andwe are ready to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be full-time, part-time or a job-share.