Direct message the job poster from New Street Consulting Group (NSCG)

The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Senior Consultant at New Street Consulting Group | Infrastructure, Transport and Utilities Our client is an internationally renowned financial services business specialising in retail trading, investment products and technology. Following a period of rapid expansion, they are looking for an exceptional Head of Client Service Excellence to join their brilliant team in London. Responsibilities will include: Quickly evaluate current operations against top-tier benchmarks to uncover both short-term improvement areas and long-term transformation opportunities Lead the shift from traditional reactive support to a forward-looking, predictive, and personalised customer service approach Implement performance indicators that encourage digital-first practices while ensuring compliance, efficiency, and high service standards You will have: Extensive experience driving customer service strategy and operations, delivering consistently high-impact results Skilled in architecting and rolling out large-scale digital-first customer service models Demonstrated capability to elevate service standards quickly using systematic and methodical strategies For more information please get in touch with a copy of your CV. Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionCustomer Service IndustriesBusiness Consulting and Services and Financial Services Referrals increase your chances of interviewing at New Street Consulting Group (NSCG) by 2x Sign in to set job alerts for Head of Client Services roles. London, England, United Kingdom 1 day ago Greater London, England, United Kingdom 6 days ago London, England, United Kingdom 1 month ago Executive Director & Head, EMEA Client Relationship Management London, England, United Kingdom 4 days ago Head of Client Services | Publishing House | London London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 2 weeks ago Client Services Director - Medical Communications London, England, United Kingdom 3 weeks ago Greater London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago Head of Client Onboarding & Change - Pensions Administration London, England, United Kingdom 2 months ago Account Director - Global Event/Experiential Agency - LondonETF Service Director - Vice President, Client Service II London, England, United Kingdom 3 weeks ago Greater London, England, United Kingdom 6 days ago Greater London, England, United Kingdom 2 weeks ago Content and Services Business Development Director (m/f/d) London, England, United Kingdom 2 weeks ago Account Director - B2B Events & ActivationsHead of Client Solutions, Ashurst Advance London, England, United Kingdom 7 hours ago Client Services & Growth Director (B2B Marketing) London, England, United Kingdom 6 days ago London, England, United Kingdom 2 weeks ago Account Director - Healthcare Communications Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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