Do you thrive on creating unforgettable guest experiences at large-scale, high-profile events?
We are seeking a strategic and hands-on Guest Services Manager to take full ownership of the end-to-end guest journey across a portfolio of major events. This is a pivotal leadership role, combining strategic planning with on-the-ground delivery, where youll ensure seamless operations, financial control and outstanding service from concept to post-event review.
As an Guest Services Manager, you will lead all aspects of event delivery, working closely with commercial, sales, marketing, operations, and external partners to ensure consistency, efficiency and innovation. Acting as the main contact for clients, you will manage bookings, fulfilment, and expectations while delivering an exceptional guest experience at every touchpoint.
This role combines strategic planning with on-the-ground delivery and requires someone comfortable operating in fast-paced, complex environments.
You must have your own transport to travel to the property.
Key Responsibilities:
Lead the planning and delivery of events, ensuring every element of the guest experience is executed to the highest standard.
Act as the main point of contact for clients and partners, managing bookings, fulfilment and expectations.
Oversee guest services and concierge operations, including VIP and corporate support, transport and on-site logistics.
Manage event teams, contractors, and suppliers to ensure smooth operations, compliance and high-quality service.
Monitor budgets, purchasing and financial performance to ensure profitability and cost efficiency.
Conduct post-event reviews to identify improvements and implement best practice for future events.
Work cross-functionally with sales, marketing, and operations to maximise guest engagement and commercial opportunities.
Essential Experience and Skills:
A minimum of 10 years' experience managing complex events within large-scale venues and premium, 5-star hospitality environments.
Proven leadership ability with experience in building, mentoring and motivating high-performing teams.
Strong account management skills, with a commercial mindset and the ability to nurture client relationships and drive profitability.
A hands-on, proactive approach to operational planning and problem-solving, with exceptional organisational skills and attention to detail.
Excellent communication and interpersonal skills, with a genuine passion for delivering a first-class guest experience.
A full, clean UK driving licence and the flexibility to work varied hours, including weekends and bank holidays, as required by the events calendar.
Benefits:
Generous staff discounts
Health and wellbeing benefits
Company pension scheme
Vehicle salary sacrifice scheme
Monthly and long-service recognition awards
If youre looking to take ownership of unforgettable guest experiences and lead events that leave a lasting impression, we would love to hear from you.
TPBN1_UKCT
- Location:
- United Kingdom
- Job Type:
-
FullTime