Our People The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team. The Role Previous experience in a 5* hotel A strong desire to learn and develop a career within luxury hospitality Flexibility to work varied hours Good level of written and spoken English Exceptional customer care skills Empathy for your guests and colleagues Ability to work under pressure Pride and attention to detail in your work The finest personal presentation Distinctive, professional and warm personality Confidence & professionalism when interacting with high profile guests Our Benefits We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us: Private Medical Insurance - with Proamica, available from the first day you join us. Free Hotel Breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust. Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers) Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring. Learning and Development - An extensive range of training opportunities are available to facilitate your personal development. Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects. Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore. We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme. Our Opportunity As our Guest Relations Manager you will: Oversee a service culture that puts our guests at the centre of all that we do, treats each and every one as an individual and VIP. Ensure that interactions with our guests are positive, productive, informative and inspirational, sharing our expert knowledge with those that come through our doors. Guarantee that every guest that enters the hotel receives a curated, positively life changing experience that they will remember forever. Introduce initiatives to drive repeat business, nurture local relationships and guest loyalty across all areas of the business. Treat guests and colleagues from all cultural groups with respect, sensitivity and honesty. Lead a level of service that puts the Athenaeum Hotel and Residences at the top of the review listings. Resolve operational challenges promptly including guest complaints, enquiries and requests ensuring all guests leave satisfied and happy. Acknowledge and respond to all correspondence received within 24 hours of receipt. Maintain team focus on guest needs through individualised service and ongoing training. Encourage all opportunities and channels to accumulate guest feedback regarding hotel product and services. Listen to and take action on this feedback.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place . TPBN1_UKCT