About Us CQ hotels are designed to offer uncomplicated, hi-tech, contemporary travel experiences to business travelers and urban explorers. Urban design, vibrant ambience and international locations such as London, New York City, Chicago and San Francisco to name a few. Offering best-in-class WIFI, smartphone enabled locks, great loyalty & reward program, mobile APP, the smartest hotel TV system for great streaming straight from your device The Opportunity Guest Experience Manager A talented extravert, smart and people-loving brand ambassador for our hotel by Covent Garden in the heart of London. As a Guest Experience Manager, you will be based at the front desk managing shift reception duties including check-ins & outs, handling complaints & providing a friendly, knowledgeable concierge service. As the duty manager after hours, you will also ensure the safety and security of the building and guests. Your Responsibilities as a Guest Experience Manager Cheerfully welcome, help & support all guests Be an empowered & proactive manager on duty Empower guests to get the most out of their stay through being an expert on both in-house & local-area facilities and services What you bring to the role Have an open, friendly and extraverted personality Passion for people and hospitality Be Stylish and engaging Tech savvy Organized and a team player, can also work as an individual Successful experience in a similar role/environment a bonus Proficiency in other languages a bonus Benefits Competitive compensation and bonuses Flexible working hours Access to on-site gym Great professional growth opportunities in an internationally expanding organisation Fun, engaging and empowering atmosphere Free hotel stays and friends & family rates at 17 hotels If you are interested in the opportunity of Guest Experience Manager, please click on the apply button. We will only contact applicants who have the right to work in the UK and who have been shortlisted, our apologies if we are not able to get back to you due to the large number of applications.

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